Larry Ragan, founder of founder of public relations firm Ragan Communications, wrote an article years ago about how to hospital staffs should treat patients. The article was originally printed in 1980, but reprinted this week. The sentiments still seem to ring true.
You can find the article here: http://www.ragan.com/ME2/Audiences/dirmod.asp?sid=&nm=&type=MultiPublishing&mod=PublishingTitles&mid=5AA50C55146B4C8C98F903986BC02C56&tier=4&id=40D18B17DD78463AB7E1110663AF898E&AudID=3FF14703FD8C4AE98B9B4365B978201A
I found about the article in the NYT health blog here: http://well.blogs.nytimes.com/2008/06/23/advice-for-doctors-from-a-patient-long-ago/.
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